Refund & Cancellation Policy

 

Refund Policy

Flowers quality and longevity:

With proper care, it is typical for our flowers to last anywhere from 5 – 7 days. Different varieties of flowers will last longer than others. Some may last up to two weeks!

If you are not satisfied with your flowers’ longevity or quality please send an email to: bee@theBnest.com within 24 hours of receiving your delivery. We will need a description and a photo for any replacement or credit request. We will be unable to issue any compensation for orders past 1 week of the original delivery date.

Proof of purchase may be required.

Partial credit may be issued for the value of the stems that have been affected, not the entire bouquet.

Refunds are issued in the form of an in-store credit that is usable for future orders.

Plants:

With proper care and the right environment you can expect your new plant to grow to be enjoyed for a long, long time.

Due to the nature of potted plants, they are all final sale. Once they have left our store, we are unable to exchange or replace them.

 

Plants / Flowers and Your Pet

It is the responsibility of the pet owner to ensure measures are taken to prevent plants or flowers from being consumed.

Please note: All our fresh / living products are farm grown and not for consumption.

Call your veterinarian right away if you suspect consumption.

 

Non-Perishable Merchandise

A photo must be sent to bee@theBnest.com immediately after delivery has been successful.  Please send a photo and description immediately for credit requests to be considered.

Returns are eligible for exchange or in store credit only. Proof of purchase may be required.

 

Damaged Product During Delivery

A photo must be sent to bee@theBnest.com immediately after delivery has been successful or call 587-877-2899  within 24 hours.  Please send a photo and description immediately for credit requests to be considered.



Cancellation Policy

Cancelled orders for delivery or pickup:

Cancellation requests must be submitted to us by email at bee@theBnest.com or call 587-877-2899  24 hours prior to the flowers scheduled delivery date. Please reference your order number.

An in-store credit or a refund will be issued if the florist has not already filled the order.


 

Floral Care

Cut Flowers:

Upon delivery:

  • Remove any packaging. Do not cut the tie holding the bouquet together.

  • Fill a clean vessel with warm water. Ensure its full enough that all stems are in water and the vase is heavy to avoid tipping over when the flowers are placed in.

  • Cut the stems with pruning shears or a paring knife (not scissors) on an extreme angle proportionally to size of the vase.

  • Immediately place the stems into the vessel after cutting their ends. This is important for the flowers to be properly hydrated.

AVOID:

Placing your flowers near sun, drafts, excessive wind, fruit, smoke, heat, or below zero temperatures

Overhandling: flowers may bruise and/or spot. Try not to touch the delicate blooms.

 


Arrangements:

Upon Delivery:

  •  Top up the container with warm water (in case some spilled over while on route to you)

  • Place in a cool area away from drafts and direct sunlight.

  • Make sure that container is always filled with water.